Fulfillment Policy
Description of Products
Chai & Chutney offers a variety of Indian street food delicacies, including Vada Pav, Kadak Chai, and other food items, served in a refined and elegant environment. Customers can place orders for pickup through our website or dine-in at our Etobicoke location.
Purchase Currency
All transactions on our website and in-store are processed in Canadian Dollars (CAD).
Customer Service Contact Information
For assistance, please contact us:
Phone: +1 416 745 2121
Email: info@chaiandchutney.ca
Address: 988 Albion Rd, Etobicoke, M9V 1A7, Canada
Operating Hours: Please check our website for updated hours of operation.
Refund Policy
- Due to the nature of our products, we do not offer refunds once the food has been prepared.
- If there is an issue with your order (e.g., incorrect items or quality concerns), please contact us immediately at +1 416 745 2121, and we will work to resolve the issue with a replacement or credit.
Shipping and Delivery Policy
- We currently offer only in-store pickup orders through our website.
- Once an order is placed, it will typically be ready within 15-20 minutes for pickup. Customers will receive a notification when their order is ready for collection.
Return Policy and Process
- Due to the perishable nature of food, we do not accept returns.
- If there is an issue with your order, such as incorrect items or quality concerns, please contact us to arrange for a replacement.
Cancellation Policy
- Orders may only be canceled before preparation begins. Once the food has been prepared, cancellations cannot be accepted.
- To cancel an order, please call us directly at +1 416 745 2121.
